Refund Policy

1. Overview

At AJB Digital Solutions, LLC, we are committed to delivering high-quality software development services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be provided for our services.

Due to the custom nature of our software development services, refunds are evaluated on a case-by-case basis and subject to the specific terms outlined in individual service agreements.

2. Service Categories

Custom Development Projects

For custom software development projects (mobile apps, web platforms, digital systems):

• • Refunds are not typically available once development work has commenced
• • Milestone-based payments may be eligible for partial refunds if work has not begun on subsequent milestones
• • Initial consultation and discovery phase fees are non-refundable
• • Refund eligibility will be determined based on project progress and deliverables completed

Consulting Services

For consulting and advisory services:

• • Hourly consulting fees are non-refundable once services have been provided
• • Pre-paid consulting packages may be eligible for partial refunds for unused hours
• • Refunds must be requested within 30 days of service completion

Maintenance and Support Services

For ongoing maintenance and support agreements:

• • Monthly/quarterly fees are non-refundable once the service period has begun
• • Annual support contracts may be eligible for pro-rated refunds with 30-day notice
• • Emergency support fees are non-refundable once services are rendered

3. Refund Eligibility Criteria

Refunds may be considered under the following circumstances:

• • Service Failure: We fail to deliver agreed-upon services or deliverables as specified in the contract
• • Technical Issues: Fundamental technical problems that prevent the delivery of functional software (not including minor bugs or feature adjustments)
• • Project Cancellation: Client cancels the project before significant work has commenced (subject to evaluation)
• • Breach of Contract: We materially breach the terms of our service agreement

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• • Change of mind or business direction after project commencement
• • Client's inability to provide necessary resources, feedback, or approvals
• • Third-party service failures beyond our control
• • Normal debugging and iteration processes
• • Client's dissatisfaction with aesthetic or subjective elements that meet specified requirements
• • Violation of payment terms by the client

4. Refund Process

How to Request a Refund

1. Contact us in writing at info@ajbds.com with "Refund Request" in the subject line
2. Provide your project details, contract number, and reason for the refund request
3. Include any relevant documentation or evidence supporting your request
4. Allow up to 10 business days for our team to review your request

Review Process

• • Our team will review your request against the contract terms and project deliverables
• • We may request additional information or schedule a discussion to understand your concerns
• • We will provide a written response within 10 business days of receiving all necessary information
• • If approved, refunds will be processed within 15 business days

Refund Method

Approved refunds will be processed using the original payment method whenever possible. If the original payment method is no longer available, we will work with you to determine an alternative refund method.

5. Partial Refunds

In cases where some work has been completed, partial refunds may be calculated based on:

• • Percentage of project completion at the time of cancellation
• • Value of deliverables provided to the client
• • Resources and time invested in the project
• • Any third-party costs already incurred on behalf of the client

Partial refund amounts will be calculated fairly and transparently, with detailed breakdown provided to the client.

6. Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to:

1. Contact our management team to discuss your concerns further
2. Provide additional context or documentation that may not have been considered
3. Work with us to find a mutually acceptable resolution

We are committed to fair business practices and will work diligently to resolve any disputes in good faith.

7. Prevention and Quality Assurance

To minimize the need for refunds, we implement the following practices:

• • Detailed project scoping and requirements gathering
• • Clear communication throughout the development process
• • Regular progress updates and milestone reviews
• • Quality assurance testing and validation
• • Client feedback incorporation at key stages
• • Transparent project management and reporting

8. Third-Party Services

For third-party services, tools, or licenses purchased on behalf of clients:

• • Refunds are subject to the third-party provider's refund policy
• • We will assist in requesting refunds from third parties where possible
• • Non-refundable third-party costs will be clearly communicated upfront
• • Unused licenses or services may be transferable to the client upon project completion

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Existing contracts will remain subject to the refund terms agreed upon at the time of contract signing.